The Senior Manager, Patient Experience will be responsible for developing and implementing the patient advocacy function in accordance with patient experience strategic priorities.
Engages and establishes partnerships with key patient-centric advocacy stakeholders and professional organizations in relevant geographical areas. Serves as primary point of contact to foster authentic, compliant, productive, and value-added relationships with these groups.
Builds trusted relationships and environments to acquire feedback and perspective from patients, families, medical professionals, policy makers, and others within the patient support community. Champions the patient perspective, both internally and externally, with the goal of enhancing their experience living with disease.
Based on a clear understanding of and empathy for the patient experience, determines opportunities and needs for advocacy engagement. Creates strategic, creative, and operational patient advocacy processes and plans in collaboration with internal cross-functional teams and applicable thought leaders.
Responsible for organization management of each advocacy initiative, including, but not limited to, contracts, program scope, program organization, plan development and risk management
Determines compelling ways of increasing awareness about clinical studies (both company and investigator-sponsored) through patient advocacy organizations and other internal and external partnerships.
Models behavior that reflects Immunomedics’ commitment to patients, their caregivers, and advocacy groups. Collaboratively develops an authentic and effective engagement plan for internal and external stakeholders.
Ensures advocacy focused initiatives are aligned to meet strategic goals and the needs of our patients while being compliant with local, regional, national, and global regulatory guidelines as applicable.
Strong desire to understand and improve the lives of patients, their caregivers, and families. Possess compassion and empathy coupled with a high degree of integrity and accountability.
Demonstrated interpersonal, collaboration, and leadership skills with a proven ability to build and maintain relationships with diverse groups of people and audiences over time.
Excellent verbal, written, and presentation communication skills. Adept at creating and communicating a clear vision and purpose to internal and external (existing and prospective) stakeholders, effectively aligning resources and motivating the “team” to achieve goals and create partnership-style relationships.
Adaptable with strong relationship building, organizational, and project management capabilities. Must be a self-starter with excellent ability to implement and execute.
Awareness of emerging trends around patient-centered research and technology, patient experience, and patient-reported outcomes.Able to summarize complex medical and scientific concepts using layman’s terms to successfully communicate to target patient/advocate audience a plus.
Solid understanding of the applicable regulatory environment and industry standards is beneficial.
BA/BS in a relevant scientific or clinical discipline with at least 5-7 years of progressive work experience in a biotech, pharmaceutical, clinical research, or human-centered design setting with responsibility for patient advocacy and/or client relationship management.
Prior experience either working with or working for patient advocacy organizations and/or related groups. A broad network of established relationships with oncology advocacy groups preferred.
Experience working with clinical, medical, and commercial teams to influence business and corporate strategy from a patient and human perspective a plus.
Expertise with online and offline strategies, tools, and techniques for human-centered research, engagement, collaboration, and feedback is beneficial.