The Head of Systems Development, Operations & Support provides leadership and direction in the design, implementation and support of business application systems throughout the organization. This is a highly technical role and will lead the application, development, maintenance and improvement of delivery operations for a portfolio of business applications to deliver IT service improvement to the business.
This role will be accountable for ensuring the operational efficiency and effectiveness for all Service Operations and Applications Maintenance and Cloud SaaS applications support activities and architecture strategies. Will maintain responsibility for the overall operational health for all Applications company wide and policies in alignment with all compliance and regulatory demands for a biopharma company (i.e. SOX, 21 CFR Part11, HIPAA, GxP, GAMP-V, etc.).
Directs, manages, plans and administers the operational and administrative activities of all Application Development, Configuration, Productions and Support. Manages a staff responsible for all phases of the systems development and implementation process. Primary responsibilities for the team is to manage integration development to / from Veeva and SFDC platform and to /from other systems with a principal focus in GxP and Validated applications. Technologies include a mixture of SAAS solutions, on-premise, cloud-based data lakes, and enterprise tools, are in scope for this position. GxP validated systems, Key Responsibility for the development, delivery, and maintenance of technology solutions which drive business value for a growing enterprise!
The Head of Systems Operations will partner with all business units and other IT leaders in the on-going development of Immunomedics’ applications infrastructure footprint. High Level Influencer Internally Focused
Plan, prioritize, and manage the implementation of system upgrades to minimize disruptions to business activities and use the organization's IT resources effectively. Develop and implement a systems maintenance program to ensure the organization's systems function reliably. Research, evaluate, and recommend hardware, software products and cloud and SaaS architecture that will enhance the capabilities of the organization's information systems.
Ensure that all information systems products and services meet minimum organization standards and end-user requirements. Administers change control process for zero defect software development. Ensures adequate product testing prior to implementation. Administers problem management process including monitoring and reporting on problem resolution.
Manage ongoing relationships with external consultants and suppliers to ensure satisfactory standards of service. Lead, direct, evaluate, and develop a team of information systems
professionals to ensure the organization's information systems strategy is implemented on time and within budget.
Responsible for all activities relating to the QA, audit, validation and compliance of information systems procedures and systems in partnership with QA and Validation units. Develops information systems audit & compliance programs and control guidelines. Additionally, oversees the execution of the Computer System Validation Master Plan and validations activities in partnership with the QA and Validation units.
Reports to the Head of the Business Information and Technology Solutions department. He/she is a member of the BITS leadership team and serves a key role in Immunomedics.