The Patient Services Manager is an integral part of our Patient Experience Team. The role will be responsible for driving the overall effectiveness of the Patient & Specialty Services (PSS) organization by managing the vendor portfolio, planning and coordinating operational implementation and workflows, ensuring launch excellence and collaborating with the PSS analytics and Digital team to provide strategic business insights for monitoring and reporting.
Partner with Patient Experience and Commercial Leadership to combine a strong understanding of impact assessment and evaluation with practical project and support program experience to translate patient & specialty services strategic plans into actionable and measurable support program tactics.
Support the development, implementation, and monitoring of key performance indicators at both the brand program and enterprise level to summarize performance and proactively identify and recommend areas of concern/improvement.
Coordinate activities between Patient Services, Patient Advocacy, Commercial, and Digital teams, and service delivery partners to ensure successful execution and communication of initiatives.