The Patient Services Manager is an integral part of our Patient Experience Team. The role will be responsible for driving the overall effectiveness of the Patient & Specialty Services (PSS) organization by managing the vendor portfolio, planning and coordinating operational implementation and workflows, ensuring launch excellence and collaborating with the PSS analytics and Digital team to provide strategic business insights for monitoring and reporting.

Partner with Patient Experience and Commercial Leadership to combine a strong understanding of impact assessment and evaluation with practical project and support program experience to translate patient & specialty services strategic plans into actionable and measurable support program tactics.

Support the development, implementation, and monitoring of key performance indicators at both the brand program and enterprise level to summarize performance and proactively identify and recommend areas of concern/improvement.

Coordinate activities between Patient Services, Patient Advocacy, Commercial, and Digital teams, and service delivery partners to ensure successful execution and communication of initiatives.

• Bachelor’s degree is required (preferably in Life Sciences, Pharmacy, or Business-related discipline)
• Strong project management and communication skills
• 4 or more years of bio/pharmaceutical experience including 2 years of patient support/services
• Experience in vendor management (management of design, build, and hub onboarding preferred)
• Strong ability to collaborate and work cross-functionally within a matrix environment
• Strong leadership, planning and organization, and problem solving and skills
• Excellent computer skills (specifically PowerPoint and Excel)
• High sense of urgency, knowledge of protocol in dealing with requests and issues; utmost confidentiality, when required
• Experience with specialty products
• Understanding of commercial and government payers and reimbursement systems
• Proven self-starter with high standards of excellence and an innovative mind
• Demonstrated ability to synthesize information to develop recommendations, and ability to persuade / influence organization in pursuit of recommended path
• Ability to manage multiple projects and consistently meet deadlines